- What size are Kitty Cabins?
- Can you fit a catflap?
- Are they big enough for two cats?
- Are Kitty Cabins big enough for a very large cat (eg Maine Coon)?
- Are they suitable for a hot patio?
- Are they weatherproof?
- Do you sell accessories such as a cat flap or cushion to fit the Kitty Cabin?
- Do you sell gift vouchers?
- What if my pet doesn't like the Kitty Cabin?
- Is the Kitty Cabin suitable for rabbits?
- How do you help cats in need/cat charities?
- What payment methods do you accept?
- Where is my refund?
- Can I place an order without creating an account?
- How do I cancel my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
- Can I return or exchange an item?
- How do I return an item?
What size are Kitty Cabins?
Can you fit a catflap?
Yes! And we have provided a recess for this purpose. Please measure your chosen catflap carefully.
The dimensions are:
Are they big enough for two cats?
Two friendly cats will be fine inside one Kitty Cabin.
Are Kitty Cabins big enough for a very large cat (eg Maine Coon)?
To be honest we would have said no as the opening is probably a squeeze. But one of our Facebook fans has posted that his feral Maine Coon loves it. However we can't guarantee your very large cat will find it comfortable!
Are they suitable for a hot patio?
We would recommend moving the Kitty Cabin to a shady spot in summer. They are made of plastic and can get warm inside if placed in full sun. A good shady spot where your cat has a clear view of the space around is perfect.
Are they weatherproof?
Absolutely! This is one of the key selling points of the Kitty Cabin. They are made from one single moulded piece of plastic with no seams or joins so are completely weatherproof. The opening is sheltered with an overhang to protect pets from driving rain as much as possible.
Do you sell accessories such as a cat flap or cushion to fit the Kitty Cabin?
Yes! We stock the Dream Paws self-heating mat to fit inside the Kitty Cabin for extra snugness. Have a look.
We're on the lookout for the perfect fit catflap so when we find one we will add it to our store.
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers enable the pet lover in your life to choose the colour they prefer and arrange delivery to suit them (we know how irritating it can be to get that little red card through the door).
What if my pet doesn't like the Kitty Cabin?
No problem at all. We know that pets - cats in particular - are very fussy about where they sleep or shelter. So if your pet just doesn't like it, won't go in, then you can return to us within 30 days for a full refund - no questions asked.
We do recommend that you try putting a comforting item inside such as a blanket or cushion they are familar with or even one of your own old jumpers. Pets are very sensitive to smells so something that comes from their home may help them enjoy their new shelter.
Is the Kitty Cabin suitable for rabbits?
Yes we think it is perfect for rabbits as part of a larger run outdoors. Find out more.
Rabbits need plenty of space to run about, hide, dig and play but they must also have somewhere safe and dry to hide from anything that scares them and to sleep.
So as long as you place the Kitty Cabin within a secure run they will love it.
Line it with straw for extra warmth at night. And it's so easy to wash out - just remove the straw and hose it down.
How do you help cats in need/cat charities?
We give a cash donation to Cats Protection every year. In our first year of trading we donated £500. We also provide large discounts on our Kitty Cabins to local cat shelters and occasionally are able to give a few away. We raise the profile of feral cats and the people that support them through our social media and champion the efforts of cat lovers across the UK.
What payment methods do you accept?
We accept all major credit cards through the secure Shopify payment system plus you can pay with Shop (Shopify's own payment processor) if you have created an account perhaps with another store; Apple Pay, Google Pay and PayPal.
Where is my refund?
Ordering and delivery
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. You can check your order status at any time by visiting the store and clicking the chat button which will enable you to select 'check my order' - you will receive an immediate update on where we are with your order.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via firstname.lastname@example.org, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it. If you have purchased via the Shop app, you may have other options to cancel.
When will my order arrive?
Standard shipping usually takes between 2 and 4 working days. If you would like expedited shipping please contact us for a quote email@example.com
Please note that we are not open at weekends so if you place your order after 4pm on a Friday or any time on Saturdays, Sundays or bank holidays, we will not be able to process it until the next working day.
Additionally, shipments are collected at 2pm the day we process the order, so if your order is placed after this time, processing may not start until the following day.
What countries do you ship to?
At the moment we only ship to mainland UK. If you would like a shipping quote to non-mainland UK, please contact us at firstname.lastname@example.org
How much is shipping?
Shipping is free to mainland UK. If you require shipping to a UK island, please contact us for a quote email@example.com. At present we do not ship outside the UK.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can also check the status of your order at any time by visiting the store and clicking on the chat button and there you will see the option to ask about the status of your order, click that and you will be given an immediate response.
Can I return or exchange an item?
You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging. Please see our returns and refunds policy for more information on this.
How do I return an item?
Please contact our customer service team via firstname.lastname@example.org. Providing the return is within the cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for shipping and packaging when returning an item.